Our Servicing Process
Keep your properties healthy and fully compliant with our comprehensive servicing solutions. Whether you need a fully managed end-to-end programme or a flexible partner to assist your team, we offer complete transparency and specialist expertise every step of the way.
Our Process
Scheduling & Liaison
We take the hassle out of coordination by liaising directly with your residents to find a convenient date and time for the property visit.
Resident Reminders
To ensure high access rates and minimal disruption, we send a text reminder to the resident the day before the scheduled appointment.
Servicing
Our engineers visit the property to carry out the required servicing on all relevant assets, ensuring compliance with Approved Document F.
During every visit, we discuss with your residents why their system is important. When residents understand why ventilation is so important for maintaining property health, they are less likely to tamper with it and more likely to report faults early, before problems worsen.
Detailed Reporting
Following the visit, you will receive a comprehensive report of the service and our findings for your records, providing a clear audit trail.
Annual Management
We manage the full lifecycle of your servicing program. For multi-year agreements, we automatically trigger this process annually, providing consistent end-to-end oversight and ensuring your properties never miss a service.
Looking for a Bespoke Solution? We understand that every housing provider is different. If you prefer a tailored approach, we can adapt these steps to integrate seamlessly with your internal workflows and specific requirements.
Start Your Servicing Strategy Today
Let’s discuss how we can integrate our end-to-end management into your current workflow to boost compliance and protect your assets year-round.